Question 1

What is a Digital Store?

Accepted Answer

A Digital Store is your very own online storefront where your community can shop curated, custom-designed merchandise. We handle everything—from design and product creation to hosting, order fulfillment, and shipping—so you don’t have to manage inventory or logistics. New products may be added regularly depending on the package you choose, giving your brand a fresh and exclusive collection year-round.

Question 2

What is Print On Demand?

Accepted Answer

Print on Demand (POD) is a business model where sellers partner with a third-party provider to create and sell custom merchandise. The POD partner manufactures, packs, and ships each product as soon as someone orders from your online store. Products are made to order and use familiar, high-quality brands such as Gildan, Bella + Canvas, Comfort Colors, and more. Essentially, DBG creates the design and applies it to these products, so your customers receive custom pieces without you needing to hold inventory or manage fulfillment.

Question 3

Which print providers do you work with?

Accepted Answer

Your Digital Store will feature products from trusted print providers, including:
 • Printful
 • Printify
 • Apliiq
 • Tapstitch

Question 4

What custom decoration options are offered?

Accepted Answer

DTG (direct to garment) printing, DTF (direct to film) printing, all-over- printing, oversized printing, embroidery, and custom personalization.

Question 5

Will my Digital Store stay open year-round?

Accepted Answer

Yes! Your Digital Store is designed to stay open year-round so your community can shop anytime. You also have the option to refresh the store with new products each season, keeping your collection exciting and up to date.

Question 6

How do commissions and profits work with a Digital Store?

Accepted Answer

Each product in your Digital Store is set at a retail price between 40-50%. When a customer makes a purchase, DBG handles wholesale production, fulfillment, and shipping costs. You earn a set commission on every sale, which is paid out to you quarterly. This way, your studio or brand earns revenue without carrying inventory or managing orders yourself.

Question 7

What is the return policy?

Accepted Answer

All items are final sale once they are custom branded. However if something comes in faulted or errored, a report can be filed to receive a refund or reshipment.

Question 8

How quickly will customers receive their orders?

Accepted Answer

Shipping times depend on the print provider and the type of product ordered. If your order includes items from multiple providers, they may arrive in separate shipments. Once an order is placed, it goes straight into production and is typically delivered within 1–2 weeks, depending on the product and provider. You’ll also receive tracking information for each shipment so you can follow your order every step of the way.

Question 9

Can my store have a custom domain name?

Accepted Answer

Yes, at an additional cost your store can have it’s own custom domain name. Otherwise it will be a personal generated Shopify link

Question 10

How do I get started with a Digital Store?

Accepted Answer

Getting started is simple! First, you’ll receive a design form to fill out with details about your brand, community, and style preferences. DBG will then create your first round of product designs for your approval and build your online storefront. Once designs are finalized, you’ll receive a fully packed PR kit with social media ads and content to promote your launch. After your store goes live, your clientele can start shopping right away—and you’ll begin earning commissions on every sale.

FAQs

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Digital
Store FAQs

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